Shipping policy
At Casa Moratta, every order is carefully prepared to ensure your pieces arrive safely and beautifully.
Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed.
During collection launches, promotional periods, or times of increased demand, processing may take a little longer. We'll always do our best to dispatch your order as quickly as possible.
Delivery
We currently deliver to residential addresses throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Estimated delivery times are provided at checkout and may vary depending on your location, the products ordered, and courier services.
If your order includes multiple items, they may be shipped separately and arrive in more than one parcel.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the items in your order.
From time to time, we also offer complimentary shipping promotions, which will be clearly displayed on our website.
Tracking
Once your order has been dispatched, you'll receive a confirmation email with tracking information, where available.
Some smaller parcels may be shipped without tracking, depending on the delivery service used.
Packaging
Every order is thoughtfully packed using protective, recyclable materials whenever possible to help ensure your pieces arrive safely and in excellent condition.
Need Assistance?
If you have any questions about your order or delivery, our team is always happy to help.
We aim to respond within 1–2 business days.