Privacy policy
Last updated: [February 7, 2026]
At Casa Moratta, we believe your trust is just as important as the products you choose for your home.
We're committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
Information We Collect
To provide a smooth and secure shopping experience, we may collect:
Information you provide
- Name
- Email address
- Billing and delivery addresses
- Telephone number (optional)
- Order history
- Customer support enquiries
Payment information is processed securely by our trusted payment providers. We never store your full payment card details.
Information collected automatically
When you browse our website, we may collect:
- Device and browser information
- IP address
- Website activity
- Pages visited
- Cookies and similar technologies
Information from trusted partners
We may also receive information from:
- Payment providers
- Delivery partners
- Marketing and analytics platforms
How We Use Your Information
Your information helps us to:
- Process and deliver your orders
- Provide customer support
- Communicate order updates
- Improve our website and shopping experience
- Prevent fraud and maintain website security
- Comply with legal and regulatory obligations
Where you've chosen to receive marketing communications, we may also send you updates about new collections, product launches, and inspiration from Casa Moratta.
You can unsubscribe at any time.
Our Legal Basis
Where applicable under UK GDPR and EU GDPR, we process your personal information on the basis of:
- Contractual necessity
- Legitimate interests
- Your consent
- Legal obligations
Sharing Your Information
We only share your information with trusted partners who help us operate our business, including:
- Payment providers
- Delivery partners
- Website and technology providers
- Marketing and analytics services
- Legal or regulatory authorities where required
We never sell your personal information.
Data Retention
We keep your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and accounting obligations
- Maintain your marketing preferences until you choose to unsubscribe
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw your consent
- Request a copy of your personal information
To exercise any of these rights, please contact us using the details below.
Data Security
We use appropriate technical and organisational measures to protect your personal information, including secure payment processing, encrypted connections, controlled access, and ongoing security monitoring.
While no online system can guarantee complete security, we continuously work to maintain a safe and secure shopping experience.
International Transfers
Some of our trusted service providers may process information outside your country of residence.
Whenever this happens, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
The latest version will always be available on this page.
Need Assistance?
If you have any questions about this Privacy Policy or how we handle your personal information, our team is always happy to help.
We aim to respond within 1–2 business days.